Over 15 years supporting Melbourne businesses
IT support that stays on the problem until it is fixed
epochLABS looks after IT support, cybersecurity, backups and cloud for Melbourne small businesses. One team handles all of it, remotely or on site, and no issue is closed until it is resolved.
The problem
When did IT become your job?
You run a business, not a server room. Yet when email stops syncing or a laptop will not connect to the network, the problem lands on your desk. You log a ticket, wait, follow up and wait again. Meanwhile, your team is not doing the work your clients pay for.
- You chase your IT provider for updates while the issue sits unresolved.
- The ticket gets closed on time, but the same problem is back the following week.
- Support arrives after something breaks, never before.
- Helpdesk, security, backups and software sit with different providers, so nobody owns the whole picture.
- You are not sure your data could be recovered if a server or laptop failed tomorrow.
- Remote support stalls when something physically needs fixing or setting up.
It does not have to work this way.
About epochLABS
IT support with a name, not a ticket number
Aidan Furlan started epochLABS after seeing that most small businesses only had access to cookie-cutter, unreliable IT services. His aim was to give Melbourne small businesses reliable IT support and solutions tailored to how they work. You deal with a Melbourne team that gets to know your setup and takes responsibility for it.
- Over 15 years supporting Melbourne small businesses
- 87% client retention over 15 years
- 56% of helpdesk tickets fully resolved under 24 hours
Some larger providers hurry to close tickets so they can meet their KPIs. We make sure your issue is completely resolved before we close it.
How we work
We listen first.
Every solution is shaped around how your business runs.
We work ahead of problems.
Monitoring and maintenance catch issues early, and our helpdesk handles the rest.
We come to you.
If something needs hands-on attention, someone turns up on site.
We cover the whole picture.
Helpdesk, network, cloud, hardware, cybersecurity, backups and disaster recovery sit with one team, plus custom software when off-the-shelf tools do not fit.
Services
Everything your business runs on, looked after by one team
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Managed IT support
Helpdesk, proactive maintenance, status monitoring and onsite support.
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IT security
Cybersecurity and antivirus, spam filtering, data backups and disaster recovery.
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Infrastructure and cloud
Cloud solutions, virtual private server hosting, virtualisation, ISP and VoIP services, and hardware installation.
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Software development
Custom applications and intranet services built around the way your team works.
Who we help
Built for Melbourne teams that cannot afford downtime
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Professional services
Accounting firms, consultancies and brokerages that handle sensitive client data, where an outage means lost billable hours and missed deadlines.
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Media and creative
Production and creative teams running mixed Mac and PC setups, large files and tight delivery dates.
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Healthcare and medical practices
Clinics and practices that depend on booking systems, patient records and secure communication every day.
The plan
Getting started takes three steps
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Step 1
Book a call
Choose a time that suits you for a 30-minute conversation with Aidan about how your IT is running today.
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Step 2
Get your complimentary IT review
We look at your support, security, backups and setup, and show you where the gaps are.
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Step 3
Get support that fits
If we are the right fit, we recommend the level of care that matches your business and quote it to your requirements.
The outcome
What it looks like when IT stops being your problem
- Issues are completely resolved before the ticket is closed.
- Proactive monitoring and maintenance catch problems early.
- Your data has a recovery path, so a failed server is an inconvenience rather than a crisis.
- One team to call for support, security, cloud and hardware.
- Your team spends the day on client work while we handle the technology.
Testimonials
What clients say about working with Aidan
"Epoch Labs has been handling our IT support for many years. They have been super responsive and care about our business and our people, in fact we consider Aidan to be an integral member of our team. He is always on hand to assist with day to day issues, as well as support with larger projects. We are able to focus on the business at hand knowing that Epoch keep us productive and secure. We trust their expertise and professionalism and recommend their services without hesitation."
"Aidan and the Epochlabs team have comprehensively supported our business IT needs for more than a decade. Epochlabs have been an integral partner providing business solutions for email, website, CRM, hardware, software, network and data security, IT support services and disaster recovery. Can’t speak highly enough of the services of Aidan and his team have provided to us over a long period of time."
"I can’t recommend EpochLabs enough! Aidan and his team are knowledgeable, proactive, and genuinely care about our needs. Since we started working with them, our downtime has decreased significantly, and they’ve implemented strong security measures that have given us peace of mind."
"Our business highly recommends Aiden and his team at Epoch Labs. They are knowledgeable, professional, very patient and always willing to go out of their way to help us out. We are very happy with their service."
We already have an IT provider. Is this still worth it?
Yes. The review checks for gaps in response times, monitoring, security and backups that your current arrangement may not cover. There is no obligation to switch.
Are we too small for managed IT?
No. epochLABS was set up to support Melbourne small businesses, so you get ongoing support without needing to manage every part of IT yourself.
What does it cost?
Pricing is set per seat across three levels of care, and your final quote depends on what your business needs. Aidan will talk you through the options once he understands your setup.
What does the complimentary IT review involve?
A conversation with Aidan about your current setup, followed by a look at your support, security, backups and infrastructure. You come away with a clear view of where the risks are, whether or not you work with us.
Do you offer onsite support?
Yes. We support you remotely and on site, so when a problem needs hands-on attention, someone comes to you.
Ready for IT support that sees the job through?
Book a complimentary IT review with Aidan. There is no obligation, just a clear picture of where your IT stands today.
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